UNIGLOBE Mod Travel
 
Customer Feedback Survey
 
1. Which of these factor(s) do you consider while booking your ticket with us?

Value  Service   
Price 

 
2. Does our staff offer you options and alternatives relevant to your travel needs when you make travel arrangements with us?
 1=Never   5=Always  1   2   3  4   5    

 
3. On a scale of 1 to 5, where 1 means "poor" and 5 means "excellent", how would you rate our overall service?
 1=Poor   5=Excellent  1   2   3  4   5    

 
4. If you are not satisfied with the services provided by the UNIGLOBE Travel agent, which of the following would be the most important reason(s) why you will not consider booking another trip with us? (Select all that apply)

Poor follow-up  Poor product knowledge   
Poor understanding of my travel needs  Agent rushed me to make a decision   

 
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