UNIGLOBE Travel

UNIGLOBE Travel (Sub Saharan Africa)
UNIGLOBE Customer Satisfaction Survey
Your comments are important in ensuring that you receive the high standard of service you expect and deserve. Please take a few moments to complete this evaluation.


1. On a scale of 1 to 5, where 1 means "poor" and 5 means "excellent", how would you rate our overall service? 1=Poor 5=Excellent 1 2 3 4 5

2. Would you recommend our services to others? Yes No
The questions below relate to specific customer service issues. Please rate each one on a scale of 1 to 5, where 1 means "never" and 5 means "always".


3. Are telephone calls answered within 10 seconds? 1=Never 5=Always 1 2 3 4 5

4. Are e-mail requests answered within 1 hour? 1=Never 5=Always 1 2 3 4 5

5. Are the reservations our staff makes for you accurate? 1=Never 5=Always 1 2 3 4 5

6. Does our staff offer you options and alternatives relevant to your travel needs when you make travel arrangements with us? 1=Never 5=Always 1 2 3 4 5

7. Are complaints resolved to your satisfaction and in a timely manner? 1=Never 5=Always 1 2 3 4 5

8. If you have already recommended us,please provide a list of names below:

9. Have you ever seen the agency's website? Yes No

10. If yes, please rate our website 1=Poor 5=Excellent 1 2 3 4 5

11. Have you met the franchise owner of the UNIGLOBE Agency who deals with you Yes No

12. If no, would you like too? Yes No

13. Please select your UNIGLOBE Agency

14. Would you like to receive a monthly UNIGLOBE Agency newsletter? Yes No

15. Have you met the travel consultant who deals with your travel requests? Yes No

Comments
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First Name	Last Name
* Company Name
Email Address
Tel.	Fax
Address
* City	State/Prov (if applicable)
Country	Zip/Postal Code (if applicable)